Can your customers see how Chatbots are really going to help them? [Infographic]

Gary Topiol

March 11, 2019

The use of technology and AI is growing – not least amongst financial services brands.

Brands and businesses are turning to AI and Chatbot technology to help minimise the impact on services and elevate the customer experience. In fact, it’s a key investment priority for financial services brands over the next twelve months.

It’s why Maru/edr have investigated the current perceptions of Chatbot experiences in financial services, uncovering what brands must do to protect and improve their customer experience whilst leveraging AI opportunities.