British Gas, alongside Voice of the Customer partners Maru/edr, have taken home the top prize at this year’s UK Customer Experience Awards for their clear return on investment and improved customer experience. Read More
Maru/edr empower business decisions through customer insight
Established in 1999 to help businesses measure and improve their customer experience, Maru/edr is the Voice of the Customer leader, offering a flexible and innovative toolset to gain feedback from customers anytime, anywhere and on any device.
All technology we use is our own – it means that we’re able to build a tailored and bespoke customer insight programme that will truly empower you to make important business decisions.
Our focus on actionable insight means that our clients are able to make a real difference to their customer experience. We’re not just focused on measurement, we’re focused on outcomes.
Our knowledge of the consumer is unrivalled. Having benchmarked and tracked the developing online market since its infancy in 1999, we truly understand the digital landscape and subsequent customer experience.
Technology, focused insight and thought leadership have always been – and will always be – the mainstays of our business. That’s how we continue to deliver true insight innovation. It’s a combination that sets us apart and gives you the confidence to make decisions that will transform and grow your business.
Listen to customers anywhere and on any device using a number of our products and services. Tell us what you want to achieve and we’ll bring into play a number of complimentary solutions tailored to your needs.
Interpret what customers are saying using our SaaS technology. All our technology is our own, from interactive dashboards to analysis of free text, our proprietary SaaS system provides a range of scalable and flexible options to really put you in control of your customer’s experiences.
Delight by turning actionable insight into tangible results. Only by listening to your customers and correctly interpreting their feedback can you truly continue to delight them and win their loyalty.