Research released today by Maru/edr has revealed that shoppers who opt for express or next day delivery are, on average, less satisfied than those that choose standard services at the checkout, despite supporting results revealing that delivery options and service have a direct impact on repeat purchases.
Painting better pictures, faster
Using outstanding in-house technology, we’re driving faster data collection, analytics and reporting, and combining with advisory insight to turn results into action by painting better, more vivid pictures for our clients to improve their understanding.
Our technology and sector expertise make Maru/edr a uniquely flexible Voice of the Customer partner.
Delivering business outcomes through Technology and Insight
Our focus is on outcomes that will make a real difference to your business. Rather than just measure experiences, our industry experts will guide and advise you so that you will get the most from any Voice of the Customer program.
We are growing world-wide businesses
Explore how our solutions can work for you
Combining Technology and Advisory Insight means we can create a range of bespoke solutions to fit your needs no matter what industry you work in and what problem you are trying to overcome.
Voice of the Customer
Simply and seamlessly spread the Voice of the Customer around your business for a cycle of continuous improvement.
Panels and Communities
Combine qualitative and quantitative methodologies to understand customers, discover new ideas and identify emerging trends.
Customer Experience Management
Proactively manage your customer’s experiences across every journey and touch points.
Technology, advisory insight and thought leadership have always been – and will always be – the mainstays of our business. That’s how we continue to deliver true insight innovation. It’s this combination that sets us apart and provides real outcomes from Voice of the Customer feedback.
We’ve built all our technology from the ground up, integrating and processing multiple data points to tell your customer’s stories wherever, whenever
We focus on outcomes, not just measurement and are passionate about delivering tailored Voice of the Customer programs
We’ve been at the forefront of customer experience since 1999. We are Voice of the Customer experts
2017 marks a big change in cyber security as business ramp up for the formalisation of the EU’s General Data Protection Regulation in 2018. Maru/edr’s Global Security Officer James Clarke explores the ramifications for market research and what brands and businesses need to do to make sure they’re compliant.
Pre-Christmas reporting suggested that this year would see more people shopping online over the holiday period than ever before. And with a 53% increase in mobile and tablet usage are we beginning to see Christmas Day’s significance as a key date in the retail calendar, to the extent that forecasts predicted?
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