The annual NEC Motorcycle Live exhibition provided the back drop for allowing Maru/edr’s industry expert, Luke Gould, to reaffirm the sector changes and challenges affecting the automotive world as we move into 2017.
Painting better pictures, faster
Using outstanding in-house technology, we’re driving faster data collection, analytics and reporting, and combining with advisory insight to turn results into action by painting better, more vivid pictures for our clients to improve their understanding.
Our technology and sector expertise make Maru/edr a uniquely flexible Voice of the Customer partner.
Delivering business outcomes through Technology and Insight
Our focus is on outcomes that will make a real difference to your business. Rather than just measure experiences, our industry experts will guide and advise you so that you will get the most from any Voice of the Customer program.
We are growing world-wide businesses
Explore how our solutions can work for you
Combining Technology and Advisory Insight means we can create a range of bespoke solutions to fit your needs no matter what industry you work in and what problem you are trying to overcome.
Voice of the Customer
Simply and seamlessly spread the Voice of the Customer around your business for a cycle of continuous improvement.
Panels and Communities
Combine qualitative and quantitative methodologies to understand customers, discover new ideas and identify emerging trends.
Customer Experience Management
Proactively manage your customer’s experiences across every journey and touch points.
Technology, advisory insight and thought leadership have always been – and will always be – the mainstays of our business. That’s how we continue to deliver true insight innovation. It’s this combination that sets us apart and provides real outcomes from Voice of the Customer feedback.
We’ve built all our technology from the ground up, integrating and processing multiple data points to tell your customer’s stories wherever, whenever
We focus on outcomes, not just measurement and are passionate about delivering tailored Voice of the Customer programs
We’ve been at the forefront of customer experience since 1999. We are Voice of the Customer experts
The Black Friday Weekend is done for another year and sales results are out. But what did consumers really make of the retail event? Maru/edr’s Crispin Boon explores exclusive data gathered over the four-day event and uncovers 5 stats you won’t find in any other Black Friday report.
Netflix – the third ‘coolest’ brand of 2016 – is currently dominating the Twitter-sphere, generating more chatter and brand engagement than any other media provider. Maru/edr found the streaming site to be generating over four times as many individual mentions when compared with online competitors Amazon Prime, and two of the UK’s leading broadcast channels, the BBC and ITV.
This year’s MRS Financial Services Research Conference saw a number of the industry’s most prominent speakers sharing not only their success stories, but the biggest challenges they face today. Maru/edr’s finance expert, Elliott King, has condensed the most popular themes into three key considerations for moving forward into the new year.
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