Tag: Voice of the Customer

Customer Experience Predictions for 2019

2018 was an important year for retailers and UK brands. Changing spending habits, growing business rates, unprecedented levels of discounting and even the weather all collided to make 2018 one of the most difficult trading years for consumer brands in...

MARU: the future of market research

Back in late February, eDigitalResearch (edr) became part of MARU Group, a professional services firm combining technology with advisory insight. Group CTO and long-standing eDigitalResearch (edr) board member Shane Wright explains why MARU spells the future of market research. (more…)

5 ways to engage with your employees

As a Sunday Times Top 100 Best Small Companies To Work For, we know how important it is involve staff in your business and create a strong workplace culture – look after your staff and they’ll often look after your...