Tag: VoC

Why customer experience matters now more than ever

Brands and businesses operating in the UK are facing an uncertain time. With Brexit just around the corner, Monday’s budget announcement came with the claim that ‘austerity is coming to an end’. Yet, Maru/edr research in the hours immediately after...

Maru/edr and Yodel win at UK Customer Experience Awards 2018

Voice of the Customer specialists Maru/edr and UK parcel carrier Yodel were declared UK Customer Experience Awards’ Silver winner in the ‘Best Transport and Logistics’ category last week. Now in its ninth year, the UK Customer Experience Awards, held on...

MARU: the future of market research

Back in late February, eDigitalResearch (edr) became part of MARU Group, a professional services firm combining technology with advisory insight. Group CTO and long-standing eDigitalResearch (edr) board member Shane Wright explains why MARU spells the future of market research. (more…)