Tag: Retail

Black Friday 2018 – What to Expect

Black Friday has already begun with the first online retailers starting to promote deals a week in advance. In recent years we’ve seen emerging trends of consumers moving online rather than visiting stores in person. Last year, the Office for...

Why customer experience matters now more than ever

Brands and businesses operating in the UK are facing an uncertain time. With Brexit just around the corner, Monday’s budget announcement came with the claim that ‘austerity is coming to an end’. Yet, Maru/edr research in the hours immediately after...

Maru/edr and Yodel win at UK Customer Experience Awards 2018

Voice of the Customer specialists Maru/edr and UK parcel carrier Yodel were declared UK Customer Experience Awards’ Silver winner in the ‘Best Transport and Logistics’ category last week. Now in its ninth year, the UK Customer Experience Awards, held on...

Digital salesmen: are dealer groups and manufacturers ready?

As the automotive market continues to develop its digital showrooms and the customer's capability to complete the entire sales cycle online, Maru/edr's industry expert, Luke Gould, asks the question: has the significance of the digital journey overtaken the need for...