Tag: National Customer Service Week

Look after your staff and they’ll look after your customers

As part of National Customer Service Week, we’ve been exploring how great customer service can lead to better customer experiences. We’ve shared how effectively dealing with customer complaints can breed loyalty, why it’s essential to know your customer inside and...

Effectively dealing with customer complaints

As proud sponsors of CX Day, at eDigitalResearch are celebrating with a weeklong blog series looking at how to bring great experiences to customers every day. In this post, we’ll be looking at how simple steps can help effectively manage...

Knowing your customers

Exceptional customer service is often the difference between a good company and a great one. This week, as part of the Institute of Customer Service’s National Customer Service Week, we’re exploring key customer service topics to help brands of all...