Tag: employee engagement

5 ways to engage with your employees

As a Sunday Times Top 100 Best Small Companies To Work For, we know how important it is involve staff in your business and create a strong workplace culture – look after your staff and they’ll often look after your...

Empower your staff, improve your business

Serving customers with great experiences deserves recognition. This week, as part of the Institute of Customer Service’s National Customer Service Week, we’re exploring key customer service topics to help brands of all shapes and sizes to improve their customer service...

Look after your staff and they’ll look after your customers

As part of National Customer Service Week, we’ve been exploring how great customer service can lead to better customer experiences. We’ve shared how effectively dealing with customer complaints can breed loyalty, why it’s essential to know your customer inside and...