As the automotive market continues to develop its digital showrooms and the customer's capability to complete the entire sales cycle online, Maru/edr's industry expert, Luke Gould, asks the question: has the significance of the digital journey overtaken the need for...
Booking.com have topped the Maru/edr Travel Digital Experience Benchmark report for the past two years. We take a look at what’s behind the online booking giant’s digital success, and where perhaps more interesting, they can improve. (more…)
For over sixteen years, the eRetail Benchmark from eDigitalResearch (edr) has been tracking online retail. With results showing that ASOS top the benchmark for thier online customer experience, our latest blog, written by Derek Eccleston explores ASOS's current online customer experience...
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