Tag: benchmark

What makes ASOS’s online customer experience so enjoyable?

For over sixteen years, the eRetail Benchmark from eDigitalResearch (edr) has been tracking online retail. With results showing that ASOS top the benchmark for thier online customer experience, our latest blog, written by Derek Eccleston explores ASOS's current online customer experience...

Keyword search a key player in overall digital experience satisfaction

Leading digital experiences becoming on par with one another, differentiation will come from digital developments including video, social media and a personal and emotional connection with customers Study shows 93.7% customer satisfaction score with keyword search during the digital customer...