SSP is the leading operator of food and beverage outlets in travel locations worldwide, operating approximately 1,980 units in 29 countries serving approximately a million customers every day. With such a complex and diverse business, SSP was looking for a cost effective system to handle customer feedback and capture how customers felt in the moment. They wanted the ability to report in real-time on what customers were saying, to act upon feedback if necessary and to connect with their customers and delight them.


Internationally implemented program, rolled out across three continents

Closed-loop between global office and local branch to allow for real-time actions

Social media insight fed back to the relevant customer service teams

Need a cost-saving Voice of the Customer program for your business?

Show Buttons
Hide Buttons