With Maru/edr’s Snapshot Experience Studies, you can quickly understand the impact on customer experience of changes you’ve made to your business processes and offer. Imagine being equipped with the intel needed to swiftly remedy teething problems and celebrate successes.
Critical customer experience metrics before, during and after the implementation of change and confidently understand the drivers of these metrics.
Prioritise opportunities to improve customer experience through the planned change, and quantify the step change in customer experience post-change.
Any customer pain-points that emerge throughout, or as a consequence of, the change and quickly empower the relevant business teams to respond.
Success and yield learnings to inform future change process.