Why choose our In-Situ Experience Programme?

Securing feedback from those customers who remain anonymous to brands is as important as feedback from those who are in your database. Smart businesses are offering in-the-moment feedback opportunities to customers to build a complete picture of customer experiences at all points of the journey. By understanding experiences real-time, brands can identify opportunities to rescue customer experiences either there and then, or at a later date. In doing so they have the opportunity to rescue revenue and secure future loyalty with experiences that delight.

Identify

Identify blockers to achievement and learn which pain points that are having the greatest impact on KPIs in-store. Benchmark this to competitors & market leaders.

Understand

Understand how in-store experiences can be refined to maximise conversion, spend share and on-going customer loyalty.

Drive

Drive continuous feedback into the business making sure your teams stay ahead of future customer expectations.

Action

Action immediately where customers (and revenue) can be rescued in-the-moment by staff on the ground.

Comprehensive real-time push and pull methodologies

Hear from known and anonymous customers

Rescue customers who are having poor experiences

Inform tactical bug fixes with real-time visitor feedback

Unlock insights from structured and unstructured data

Bring In-Situ experiences to life in the boardroom

Start understanding your audience today

Each standalone solution is designed to solve a specific client need, leveraging our technology and people.

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