With Maru/edr’s In-Situ Experience Programme, you’re able to reach out to anonymous customers in real-time to understand their experiences, to resolve issues and to maximise future loyalty.
Identify blockers to achievement and learn which pain points that are having the greatest impact on KPIs in-store. Benchmark this to competitors & market leaders.
Understand how in-store experiences can be refined to maximise conversion, spend share and on-going customer loyalty.
Drive continuous feedback into the business making sure your teams stay ahead of future customer expectations.
Action immediately where customers (and revenue) can be rescued in-the-moment by staff on the ground.