With Maru/edr’s Employee Experience Programme, you’re able to transform ‘kitchen and corridor’ colleague conversations into intelligence that drives your brand, and it’s products and services, forward.
Collect and categorise by theme the product and service improvement ideas held by front-line colleagues.
Map these to the customer feedback KPIs and known pain points to identify and prioritise the opportunities.
Co-create potential solutions to the priority pain points by bringing together front-line staff with operational experts and product architects in digital forums.
Action the development & trial of solutions having sense-checked them with customers via Panels/Hot Topics.
Communicate the successes of this initiative to colleagues, nurturing an empowering feedback culture.