With Maru/edr’s Digital Experience Programme, you can pinpoint exactly how to leverage your digital channels to secure maximum conversion, spend share and in-channel query resolution by building a deeper understanding of what customers value.
Identify blockers to purchase or visit fulfilment with on-page feedback at any stage of the customer journey.
Understand how the digital channels could better facilitate successful visits and online conversion.
Drive continuous feedback into the business making sure your teams stay ahead of future customer & visitor expectations.
Action feedback immediately to implement tactical fixes and prioritise the development roadmap to include strategic opportunities.