Voice of the Customer specialist eDigitalResearch are now corporate members of the Customer Experience Professionals Association (CXPA), an international non-profit organisations created to guide and enhance the growing professional field of customer experience management.
eDigitalResearch have been helping clients to better their customer experience for over fifteen years by listening to the Voice of the Customer and bringing customer feedback closer to the heart of the business. eDigitalResearch’s mix of passionate researchers, technical experts and graphic designers all under one roof means that they are able to provide totally bespoke and unique Customer Experience Management programmes to brands and businesses around the globe.
Derek Eccleston, Commercial Director, explains, “At eDigitalResearch, providing the knowledge and expertise to our clients to ensure that they deliver the highest quality experience to their customers is our mission. We look forward to sharing our knowledge with the wider CXPA global community and contributing towards the development of this important field”.
eDigitalResearch have witnessed a continued growth to their business in recent years are business and brands across the globe realise the potential that eDigitalResearch’s bespoke Customer Experience Management programmes have to offer.