Online Customer Experience Review

Digital Customer Experience Retail Benchmark report

2016 has seen consumers increase their online spending by 15% year-on-year.

With an increasing proportion of consumer cash being spent online, it’s important that site experiences are the very best they can be. And a great customer experience is a major driver of revenue – customers who score top marks for any experience are over two times lore likely to spend more with a brand.

It’s why for the past seventeen years, Maru/edr have been benchmarking the online retail sphere to understanding what makes a great digital retail experience.

Using shopping experts to assess the end-to-end experience of online retail environments, Maru/edr can identify the autonomy of a leading retail site and understand best practice so others can replicate leading digital experience design.

Download Maru/edr’s latest Digital Customer Experience Retail Benchmark report to explore what it takes to deliver a leading digital customer experience.

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SO30 2UN

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