The latest eDigitalResearch eRetail Benchmark results revealed that online supermarket Ocado topped the overall league table with a highly rated end-to-end digital customer experience. But how do they delight their digital shoppers? Chief Delivery Officer Liz Boffey explores with our latest infographic.
Founded back in 2000, Ocado has grown to become one of the UK’s leading online supermarket, serving 150,000 customers every week. Having built their own online shopping and fulfilment grocery business model, they now boast one of the UK’s top digital retailing experience with a winning customer satisfaction rate of 91%.
Browse our latest infographic to understand where Ocado’s digital customer experience really excels and where best practice shines through during the customer journey.