Maru/EDR Category: Blog

Customer Experience Predictions for 2019

2018 was an important year for retailers and UK brands. Changing spending habits, growing business rates, unprecedented levels of discounting and even the weather all collided to make 2018 one of the most difficult trading years for consumer brands in...

Black Friday 2018 – What to Expect

Black Friday has already begun with the first online retailers starting to promote deals a week in advance. In recent years we’ve seen emerging trends of consumers moving online rather than visiting stores in person. Last year, the Office for...

Why customer experience matters now more than ever

Brands and businesses operating in the UK are facing an uncertain time. With Brexit just around the corner, Monday’s budget announcement came with the claim that ‘austerity is coming to an end’. Yet, Maru/edr research in the hours immediately after...