Improving online customer experiences

Liana Vickery

August 1, 2016

Having a winning digital experience is now more important than ever. Hear Chief Development Officer, Derek Eccleston discusses what it takes to achieve success in online retail, how to improve online customer experiences and share results from the Maru/edr online retail report.

Online sales are growing at an alarming rate – 9.3% year-on-year according to the Office of National Statistics. But how do you ensure great online customer experiences for all digital users?

With a unique position in the online retail marketplace, the retail experts at Maru/edr recently collated together over 144,000 responses to understand what consumers actually want when it comes to online customer experiences.

How to Achieve Success at the Front End of Online Retail is available as a free report. Visit to download your copy and find out more.