Leading Voice of the Customer specialists eDigitalResearch have recorded yet another record-breaking, successful year with turnover now hitting £7.5million in the past twelve months, resulting in 20% year on year growth for the company.
The rise in revenue was generated from both new and existing clients, including a number of major international project wins and the global expansion of Voice of the Customer feedback programmes.
This is now the fourteenth consecutive year that eDigitalResearch have recorded growth to their business as clients and brands realise the potential that eDigitalResearch’s unique proposition has to offer; providing clients with bespoke, flexible and agile insight programmes built by passionate researchers, technical specialists and graphic designers all under one roof.
Chris Russell, Joint CEO at eDigitalResearch, comments, “This really is an exciting time for us at eDigitalResearch. Our objective has always been to provide our clients with an invaluable level of insight alongside flexible feedback solutions to help to move their business forward – whilst at the same time, sustainably growing our own business. This year, we’ve gone even further in our global ambitions and cemented eDigitalResearch as an international provider of Voice of the Customer feedback programmes. We’re really looking forward to building upon this success in the coming twelve months and developing unique insight solutions that utilise our core strengths of research capabilities and innovative feedback technology”.
To help support their continued growth, eDigitalResearch have also employed an additional 30 new members of staff over the past twelve months in all areas and across all levels of the business.
Chris continues, “As our business continues to grow, we’ve strengthened both our research and technical teams to ensure that we are able to continue to provide outstanding account management to all our clients. We are currently one of the leaders of global Voice of the Customer programmes and will continue to invest in our people and systems and remain at the forefront of research methodologies and innovation”.
The company recently celebrated their success at the 2014 eDigitalResearch annual conference in Porto, Portugal, developing strategic plans for the future and strengthening team relationships.