Category: Retail

Customer Experience Predictions for Retailers in 2018

2017 has seen retail customer experience (CX) pushed to the forefront of the business agenda. No longer an addendum, CX is now on the agenda for directors and board members of retail brands. While traditional retailers are staying afloat, the...

See Our Award Winning Programme with Waitrose [Video]

Achieving the Silver award alongside Waitrose, for supporting a Customer Centric Culture at the UK Customer Experience Awards 2017, is a fantastic achievement and was recognised as a truly innovative programme. You can find out more about the programme by...