Category: Blog

Customer Voice: Asking Less is giving us More

With the introduction of sites such as TripAdvisor, it is critical for customer voice to be heard by businesses and brands, both in the boardroom and out of it. Development Director – Sarah Beams - explores how asking less is...

Three challenges facing every cx professional

Our experience over the last two decades has taught us that every customer experience professional faces three key challenges in delivering a seamless, personalised experience to customers. It was a key debate during our recent Painting Better Pictures Faster Summit....

Acquisition, retention and the future of banking

With the promise the open banking on the horizon, consumers soon will have more choice than ever before. So how do brands ensure that existing customers remain and new customers come to them? Finance specialist Stephanie Cohen explores key drivers...