Author: Steve Brockway

Customer Experience Predictions for 2019

2018 was an important year for retailers and UK brands. Changing spending habits, growing business rates, unprecedented levels of discounting and even the weather all collided to make 2018 one of the most difficult trading years for consumer brands in...

Black Friday 2018 – What to Expect

Black Friday has already begun with the first online retailers starting to promote deals a week in advance. In recent years we’ve seen emerging trends of consumers moving online rather than visiting stores in person. Last year, the Office for...

See Our Award Winning Programme with Waitrose [Video]

Achieving the Silver award alongside Waitrose, for supporting a Customer Centric Culture at the UK Customer Experience Awards 2017, is a fantastic achievement and was recognised as a truly innovative programme. You can find out more about the programme by...