Month: January 2017

Mitigating risk in customer feedback and data security

2017 marks a big change in cyber security as business ramp up for the formalisation of the EU’s General Data Protection Regulation in 2018. Maru/edr’s Global Security Officer James Clarke explores the ramifications for market research and what brands and...

Why are Amazon leading digital customer experience best practice?

For almost two decades, Digital Customer Experience Retail reports have been providing vital best practice and guidance as retailers and brands navigate changing consumer expectations. Maru/edr’s latest report revealed that ease and functionality are still fundamental to a great digital...