Month: May 2016

What makes ASOS’s online customer experience so enjoyable?

For over sixteen years, the eRetail Benchmark from eDigitalResearch (edr) has been tracking online retail. With results showing that ASOS top the benchmark for thier online customer experience, our latest blog, written by Derek Eccleston explores ASOS's current online customer experience...

Achieving customer closeness

Last week, CDO Derek Eccleston took to the stage at the annual AURA Insight conference and shared the remarkable story witnessed at Yodel where listening to customers and connecting with them has led to a phenomenal turnaround in their business....

Five trends defining online retail in 2016

For over sixteen years, the eRetail Benchmark from eDigitalResearch (edr) has been tracking online retail. With results used to inform digital strategies and shape online experiences, eDigitalResearch’s (edr’s) retail expert Crispin Boon takes a closer look at the trends defining...