Month: December 2015

Infographic: How Ocado delight digital shoppers

The latest eDigitalResearch eRetail Benchmark results revealed that online supermarket Ocado topped the overall league table with a highly rated end-to-end digital customer experience. But how do they delight their digital shoppers? Chief Delivery Officer Liz Boffey explores with our latest...

Text Analytics: the reality of accuracy

The accuracy of automated text analytics is a big debate in the Voice of the Customer and big data world. Lucy Russell, Product Manager at eDigitalResearch - and a key driving force behind the release of our latest HUB Text...

The Power of Text

Research Director at eDigitalResearch Anna Ritchie recently took to the stage at the recent Customer Engagement Summit with clients Virgin Media to share the impact that HUB Text Analytics is having on their business. Here, Anna describes the text analytics...

Basket abandonment not linked to device type

According to the latest consumer research results from eDigitalResearch and IMRG over half (54%) of online consumers who have abandoned their basket in the past have done so because of a simple change of mind - a figure which is...