Month: September 2015

eDigitalResearch and Yodel silver winners at UK Customer Experience awards

Voice of the Customer specialists eDigitalResearch and independent parcel carrier Yodel are silver winners of the UK Customer Experience award in the Business Transformation category. Nominated for Yodel’s industry-leading ‘Have Your Say’ customer feedback programme, eDigitalResearch and Yodel scooped the...

eDigitalResearch launch next-generation exploratory text analytics tool

World-class text analytics engine teamed with intuitive and exploratory interface creates a distinctive leading-edge tool Unravel the story and explore verbatim from a range of data, including social media comments and live chat exchanges Fully integrated with all eDigitalResearch products...

Mobile travel experiences better than traditional sites

The mobile experience of the UKs top travel brands is better than some experiences offered on desktop sites, according to the latest multichannel eTravel Benchmark results from Voice of the Customer specialists eDigitalResearch. (more…)