Month: September 2014

Amazon tops UK digital customer experience study

Online giant Amazon has topped the latest eChannel Retail Benchmark report from¬†eDigitalResearch, assessing the entire end-to end customer experience across key digital channels - including websites, mobile sites and apps. (more…)

ESOMAR: The importance of culture context

Earlier this month, I was lucky enough to grace the streets of Nice as I took part in the annual ESOMAR congress, rubbing shoulders with a host of fellow researchers from across the globe. At eDigitalResearch, we're increasingly working with...

Listening to the Voice of the Global Customer

Listening to the Voice of the Global Customer really is vital to providing the sorts of experiences that keep customers returning to you again and again. But when your customers are all over the world, how do create one seamless...