Month: July 2014

Turning Data Into Action In An Agile World

In a growing culture where your customers increasingly expect to feedback on their experiences, it can be sometimes overwhelming to know where to start when it comes to improving your customer experience. Turning Data Into Action To Improve Customer Experiences In...

The new socialites

Independent energy suppliers beat the big six when it comes to social media. Derek Eccleston, Commercial Director at¬†eDigitalResearch, explains why as he analyses the results of its latest Utility Social Media Benchmark. (more…)

Infographic: Trends you need to know to sell more online

Understanding online consumers is key to selling more online, this infographic shows you the trends you need to know to sell more online. As Voice of the Customer specialists, we've listened to what online grocery shoppers have to say -...