Month: May 2014

Over half of consumers now aware of contactless payments

Awareness of contactless payments in the UK has made big strides over the last two years, according to the Contactless Payment Index results from eDigitalResearch. Over half (58%) of consumers now report to seeing a contactless payment point or symbol,...

Live chat rated as easiest way to contact companies

Live chat has been rated by consumers as the customer service touch point that requires the least effort, according to the latest Customer Service Benchmark results from Voice of the Customer specialist eDigitalResearch. (more…)