Empower business decisions through customer insight
At Maru/edr, we like to do things differently
Our mix of proprietary SaaS technology, focused insight and thought leadership makes us completely unique. We’re flexible enough to tackle a range of Voice of the Customer dilemma’s – from complex, real-time integration of additional data to engaging with your staff on the frontline.
We never stand still
We are leaders in Voice of the Customer technology
Our continuous investment in new technology means that we are at the cutting-edge of insight and feedback – we’re pioneering new methodologies and analysis tools.
The challenge today is taking information and feedback and turning it into tangible. With Maru/edr’s SaaS technology, you’ll open up new world of real-time results and actionable insight to delight your customers.
We never stand still. We’re always looking for new ways to listen, interpret and delight your customers.
When you partner with us, you don’t just become another stamp in our book.
Instead, you’ll enter into a valued partnership where we’ll work together to make sure you get the most from your Voice of the Customer programme
We make it our job to obsess about your customers and their experiences. We’ll take the time to listen to your needs and get to know your business so that we can truly understand your business objectives. Next, we interpret the best solution for you using a range of our complementary research solutions. Then, we’ll delight you with our outstanding technology and renowned account management.
It’s just the sort of service our clients receive day in, day out.
Pioneers of Voice of the Customer
Since our inception back in 1999, we’ve continually been at the forefront of digital insight technology and are the pioneers of flexible, bespoke and tailor-made Voice of the Customer programmes.
Flexible SaaS technology
All technology we use is our own – it allows us to be extremely flexible and adapt our insight solutions to your business needs and model.
Transparent pricing model
We like to be up front and honest with our clients – we have no hidden costs and will never charge per response.
Renowned account management
Our team will work directly with your people to get under the skin of your business to ensure our bespoke solution delivers real outcomes based on accurate feedback.
We really are passionate about what we do – that’s why we always strive to provide our clients with the optimal insight solution using the very best in technology and research tools.
Want the same sort of service from your digital insight provider? Contact us today and make the switch*
*Switching your current digital insight programme to Maru/edr is quick, seamless and pain-free thanks to our flexible proprietary technology.
What you get when you partner with Maru/edr
Pioneering Voice of the Customer technology
Honest and transparent pricing model
Dedicated development team
Advanced analytical toolset
Customer centric services team
Digital consumer expertise
Don’t just take our word for it
We work with the globe’s biggest brands to Listen, Interpret and Delight their customers.