Using feedback to recognise and reward staff 

Fat Face have celebrated over 350 staff awards using best practice to shape colleague behaviour for better experiences

The challenge

Employees are the richest resource a company has, but often their ideas and insight only go as far as closed conversations with fellow colleagues. Those on the front line interacting with customers have invaluable ideas about how to reduce or remove pain points and maximise customer experiences. Staff at head office have great ideas for new products or services that compliment strategies and ambitions.

The solution

Voice of the Employee provides a platform to tap into employee conversations in a number of engaging and secure ways. It’s an opportunity to maximise employee satisfaction, encourage brand advocacy, increase retention and improve customer experiences by utilising a valuable pool of insight and ideas.

Improve employee engagement to reduce turnover, lower costs and better your customer’s experiences.

Voice of the Employee listens to staff, not just customers. It’s about giving them a voice, listening their ideas and giving them a stake in the performance of your business.

A Voice of the Employee program listens to your staff through either regular feedback surveys or a branded and engaging staff community. It provides a platform for employees to share ideas they have on how you might improve and raise any concerns so that you can act before impacting your customers.

Treat your staff right and they will look after your customers.

Industries

Research shows that a great staff experience can mitigate poor processes in any industry – it’s why our Voice of the Employee programs are flexible enough to meet any business need

Benefits

  • Gain an insight into working practices and pinpoint where improvements can be made
  • Effectively share best practice around the business so all staff can improve
  • Celebrate success effectively

  • Explore ideas and test new procedures with an employee community
  • Give staff a stake in the future of your business
  • Monitor individual performances and develop tailored improvement plans

Benefits

  • Use staff insight to shape developments, policies and procedures
  • Reduce turnover by actively engaging with staff and building a positive working environment
  • Allow staff to monitor their individual performance and celebrate effectively with those those who perform well

  • Understand how to improve customer experiences from staff on the front line
  • Use staff to test, develop and optimise new products and services
  • Build lasting relationships with staff using an employee insight community

Benefits

  • Use staff insight to shape developments, policies and procedures
  • Reduce turnover by actively engaging with staff and building a positive working environment
  • Allow staff to monitor their individual performance and celebrate effectively with those those who perform well

  • Use feedback to recognise and reward staff
  • Build lasting relationships with staff using an employee insight community
  • Use staff to test, develop and optimise new products and services

Benefits

  • Gain an insight into working practices and pinpoint where improvements can be made
  • Effectively share best practice around the business so all staff can improve
  • Celebrate success effectively

  • Explore ideas and test new procedures with an employee community
  • Give staff a stake in the future of your business
  • Monitor individual performances and develop tailored improvement plans

Benefits

  • Gain an insight into working practices and pinpoint where improvements can be made
  • Effectively share best practice around the business so all staff can improve
  • Celebrate success effectively

  • Explore ideas and test new procedures with an employee community
  • Give staff a stake in the future of your business
  • Monitor individual performances and develop tailored improvement plans

Roles

Learn how to benefit from one of the largest untapped resources in your organisation – your staff.

business-leadersBusiness Leaders

Lower turnover and grow your business through better experiences

cx-teamCustomer Experience

Build even better customer experiences by gathering ideas and listening to how your staff think improvements can be made

operations-managerOperations

Investigate areas of improvement and provide staff with a platform to have their voice heard

researcherResearch

Merge employee insights with customer feedback for a fuller, more rounded view of performance

Employee Community

employee-community

Reduce turnover

Actively engage with employees and understand how to improve the workplace experience


Improve customer experiences

Hear from colleagues dealing with customers everyday on how they think the business could improve


Test and Learn

Explore new ideas, tap into emerging trends and test developments with employees on the front line of service

Voice of the Employee

Add context

Add context to customer feedback by understanding experiences through the eyes of your employees, highlighting issues as seen by your customers and your staff


Nurture behaviours

Nurture the right attitude in your staff by understanding what works well and creating tailored development plans to help employees reach customer standards


Celebrate success

Efficiently and effectively celebrate success with staff and share best practice around the business

employee-feedback-program

Employee Engagement

employee-engagement

Reduce costs

Stop expensive paper-based surveys and significantly reduce the cost of staff feedback using digital methodologies


Safe, secure and confidential

Provide staff with a safe, secure and confidential platform to have their say and share their views


Make smarter decisions

Integrate responses with supporting HR data, including length of service, pay grade and department to support smarter business decisions

See how listening to employees can drive results to your bottomline

Schedule a demo to see how our Voice of the Employee solutions can drive action for your business 

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