Customer Experience

Whose responsibility is it anyway?

May 25th  |  7pm  |  The Happenstance, St. Paul’s

The Customer Experience is king. There’s little debate left about that.

But improving the customer experience is often a company-wide mission. And getting the whole business to act can be hard.

Join eDigitalResearch (edr) for a lively discussion and delicious dinner and get to the bottom of how to turn your Voice of the Customer programme into a way of working for the whole business.

Places are strictly limited and on an invite only basis.


Hear from the experts on how to engage and empower employees across the business to take action and improve your customer experience.


Our dinner and debates are a great way to meet both industry experts and others in the field. Chat with like-minded people from other businesses and across sectors who are facing the same challenges as you.


Share in ideas and what works well for you, as well as get those burning business questions answered in a safe and secure environment. Any details shared during the evening are confidential and will not be reported elsewhere.


Hearing from others is often the best kind of motivation. Understanding what’s worked well and how they’ve been successful will inspire you to change the way you do things in your business. And even better, you’ll likely inspire others in the same way.


Keep up to date with trends in your industry – and those in other sectors that are likely influencing your customers. Knowing the latest news and trends is key to ensuring you stay ahead of the curve and don’t fall behind the pack.

Have fun

While our main aim is for you to learn something new and come away feeling inspired, our dinner and debates are also an opportunity for you to get away from your desk and have fun at some of the country’s best restaurants.

Introducing the Boardroom Unwound

As leaders in Customer Experience, we work with some the world’s biggest brands on their Voice of the Customer programmes  – our clients have some fabulous stories on how they’ve improved their customer experience.

Our Boardroom Unwound sessions are an opportunity to bring our clients and contacts together to debate key issues, share common challenges and create new solutions together.

By joining us, you’ll be a part of the next step in Customer Experience.

Our hosts

ged p

Ged Parton


Ged is a key figure in the market research industry – and the driving force behind eDigitalResearch’s (edr’s) new global venture with MARU Group.

Derek Eccleston

CDO, eDigitalResearch (edr)

Derek is the leading voice on insight and the brain’s behind eDigitalResearch’s (edr’s) Voice of the Customer analysis techniques.


Chris Harrington

CCO, eDigitalResearch (edr)

Chris is the newest member of the eDigitalResearch (edr) board working with all teams to create leading-edge Voice of the Customer solutions for future projects.


Anna Ritchie

Research Director, eDigitalResearch (edr)

Anna oversees a range of clients across sectors – including utilities, finance and hospitality – to improve their customer experience.

A stone’s throw from St Paul’s

Overlooking St. Paul’s, The Happenstance is a popular London destination seven days a week with its bar and open-plan restaurant set within a stylish yet relaxed setting.

We’ll be taking up residence in the restaurant’s private dining room where everyone will have the chance to sample some great seasonal, British food alongside The Happenstance’s extensive wine list.

Within a moment’s reach of City Thameslink, St Paul’s and Blackfriars stations, The Happenstance is easily accessible by underground and rail links.



Drinks reception


Dinner and Debate answering key questions, such as how to get customer experience on the boardroom agenda and how a business can turn great experiences into a way of working

10:30pm till late