Customer Experience

Can you make it a way of working?

June 22nd  |  7pm  |  Quo Vadis, Soho

Did you know that improving the customer experience is the main priority for marketing departments and businesses these days?

According to Direct Line’s Mark Evans, “Any CMO worth their salt is looking after customer experience”. But improving the customer experience is often a company-wide mission. And getting the whole business to act can be hard.

Join eDigitalResearch (edr) for a lively discussion and delicious dinner and get to the bottom of how to turn your Voice of the Customer programme into a way of working for the whole business.

Places are strictly limited and on an invite only basis.


Hear from the experts on how to engage and empower employees across the business to take action and improve your customer experience.


Our dinner and debates are a great way to meet both industry experts and others in the field. Chat with like-minded people from other businesses and across sectors who are facing the same challenges as you.


Share in ideas and what works well for you, as well as get those burning business questions answered in a safe and secure environment. Any details shared during the evening are confidential and will not be reported elsewhere.


Hearing from others is often the best kind of motivation. Understanding what’s worked well and how they’ve been successful will inspire you to change the way you do things in your business. And even better, you’ll likely inspire others in the same way.


Keep up to date with trends in your industry – and those in other sectors that are likely influencing your customers. Knowing the latest news and trends is key to ensuring you stay ahead of the curve and don’t fall behind the pack.

Have fun

While our main aim is for you to learn something new and come away feeling inspired, our dinner and debates are also an opportunity for you to get away from your desk and have fun at some of the country’s best restaurants.

Introducing the Boardroom Unwound

As leaders in Customer Experience, we work with some the world’s biggest brands on their Voice of the Customer programmes  – our clients have some fabulous stories on how they’ve improved their customer experience.

Our Boardroom Unwound sessions are an opportunity to bring our clients and contacts together to debate key issues, share common challenges and create new solutions together.

By joining us, you’ll be a part of the next step in Customer Experience.

Our hosts

steve round

Steve Brockway

Managing Director, eDigitalResearch (edr)

Steve looks after us all at eDigitalResearch (edr) working with both new and existing clients to provide them with a truly outstanding programme.

Derek Eccleston

CDO, eDigitalResearch (edr)

Derek is the leading voice on insight and the brain’s behind eDigitalResearch’s (edr’s) Voice of the Customer analysis techniques.

chris round

Chris Harrington

CCO, eDigitalResearch (edr)

Chris is the newest member of the eDigitalResearch (edr) board working with all teams to create leading-edge Voice of the Customer solutions for future projects.

A Soho institution

Steeped in history, Quo Vadis is one of Soho’s most iconic dining rooms serving a delightfully British menu alongside charming cocktails.

We’ll be taking up residence in the restaurant’s Marx room, named appriorpatiely after Dean Street, Soho’s most famous of residents – Karl Marx.

Situated in the centre of Soho, Quo Vadis is easily is easily accessible by underground links, including Tottenham Court Road and Leicester Square.



Drinks reception


Dinner and Debate answering key questions, such as how to get customer experience on the boardroom agenda and how a business can turn great experiences into a way of working


Optional drinks