Balancing business and customer needs
July 13th | 7pm | Savoy Grill, The Strand
The voice of your customers is increasingly getting louder. 59% of your customers expect to be able to feedback to you about their experiences.
But how to you balance business and customer needs? How can you be sure that what your customers want is right for your business? And how do you effectively apply findings to ensure a great return on investment?
Join Maru/edr for a lively discussion and delicious dinner and get to the bottom of how to get the most from your Voice of the Customer programme and effectively apply research around your whole business.
Places are strictly limited and on an invite only basis.
Introducing the Boardroom Unwound
As leaders in Customer Experience, we work with some the world’s biggest brands on their Voice of the Customer programmes – our clients have some fabulous stories on how they’ve improved their customer experience.
Our Boardroom Unwound sessions are an opportunity to bring our clients and contacts together to debate key issues, share common challenges and create new solutions together.
By joining us, you’ll be a part of the next step in Customer Experience.
Savoy Grill on the Strand
Tucked into one of London’s finest hotels, the Savoy Grill is home to hundreds of years of Hollywood and history.
Lead by Gordon Ramsay, the Savoy Grill combines fine dining with cult classics. We’ll be housed in the private D’Oyly Carte room overlooking the iconic hotel entrance and decked in original 1920s features.
Dinner and Debate answering key questions, such as how to get customer experience on the boardroom agenda and how a business can turn great experiences into a way of working