As part of National Customer Service Week, we’ve been exploring how great customer service can lead to better customer experiences. We’ve shared how effectively dealing with customer complaints can breed loyalty, why it’s essential to know your customer inside and out and how to guarantee a return on your investment. Today, we’re looking at why […]
Tag Archives: National Customer Service Week
For a brand or business, improving your customer experience is often a daunting task. As part of our weeklong blog series for National Customer Service week, we explore how to ensure your customer experience programme is providing a real return on investment.
As proud sponsors of CX Day, at eDigitalResearch are celebrating with a weeklong blog series looking at how to bring great experiences to customers every day. In this post, we’ll be looking at how simple steps can help effectively manage customer complaints.
Exceptional customer service is often the difference between a good company and a great one. This week, as part of the Institute of Customer Service’s National Customer Service Week, we’re exploring key customer service topics to help brands of all shapes and sizes to improve their customer service and put their organisation ahead of the […]