A functional website that promotes ease-of-use is key to a great online experience, according to the latest Digital Customer Experience Retail Benchmark report from Voice of the Customer leaders Maru/edr.
Tag Archives: Mobile
The latest eDigitalResearch eRetail Benchmark results revealed that online supermarket Ocado topped the overall league table with a highly rated end-to-end digital customer experience. But how do they delight their digital shoppers? Chief Delivery Officer Liz Boffey explores with our latest infographic.
The mobile experience of the UKs top travel brands is better than some experiences offered on desktop sites, according to the latest multichannel eTravel Benchmark results from Voice of the Customer specialists eDigitalResearch.
For the past fifteen years, the eRetail Benchmark from eDigitalResearch has been tracking and measuring every innovation and enhancement to the digital customer experience – from the introduction of mobile sites and apps to the growing use of responsive design. The latest results reveal how continued development to digital touch points is having a positive […]