As a Sunday Times Top 100 Best Small Companies To Work For, we know how important it is involve staff in your business and create a strong workplace culture – look after your staff and they’ll often look after your customers. Here Chief Development Officer Derek Eccleston explores just some of the ways you can […]
Tag Archives: employee engagement
Leading Voice of Customer specialist eDigitalResearch (edr) are celebrating after being named in The Sunday Times Top 100 Best Small Companies To Work For 2016.
Serving customers with great experiences deserves recognition. This week, as part of the Institute of Customer Service’s National Customer Service Week, we’re exploring key customer service topics to help brands of all shapes and sizes to improve their customer service and put their organisation ahead of the competition. Today, we look at the importance of […]
As part of National Customer Service Week, we’ve been exploring how great customer service can lead to better customer experiences. We’ve shared how effectively dealing with customer complaints can breed loyalty, why it’s essential to know your customer inside and out and how to guarantee a return on your investment. Today, we’re looking at why […]