With more consumers purchasing online than ever before – consumers spent ten percent more online in the twelve months to April 2016 according to the ONS than the year previously – having a great digital experience is key to securing some of this revenue. Derek Eccleston, Chief Development Officer at Maru/edr delves into online research […]
Tag Archives: ecommerce
For over sixteen years, the eRetail Benchmark from eDigitalResearch (edr) has been tracking online retail. With results showing that ASOS top the benchmark for thier online customer experience, our latest blog, written by Derek Eccleston explores ASOS’s current online customer experience and what makes them digital leaders. As originally published by Econsultancy.
ASOS announced their latest digital venture last week teaming up with start-ups with the sole aim to improve their customer experience. Crispin Boon explores ASOS’s current leading online customer journey and what this means for the future of digital customer experiences.