Tuesday saw a number of the leading cross-industry customer experience professionals gather at the CX Conference in London to share their insights on a vibrant and ever-critical element of modern business practice. Maru/edr’s market development managers – Elliott King and Luke Gould – have identified the key messages to be taken from the event.
Tag Archives: CX
Here, Research Director, Anna Ritchie shares her thoughts on the importance of customer experience and how managing all experiences no matter how bad, could help turn a negative experience into a positive one.
Unlock the emotional response to brands and products allowing a deeper understanding of consumer behaviour and motivation
Less than half (40%) of digital users currently rate their online experience as high, according to new analysis of retail results from Voice of the Customer leaders Maru/edr.