As part of National Customer Service Week, we’ve been exploring how great customer service can lead to better customer experiences. We’ve shared how effectively dealing with customer complaints can breed loyalty, why it’s essential to know your customer inside and out and how to guarantee a return on your investment. Today, we’re looking at why […]
Tag Archives: Customer service
For a brand or business, improving your customer experience is often a daunting task. As part of our weeklong blog series for National Customer Service week, we explore how to ensure your customer experience programme is providing a real return on investment.
As proud sponsors of CX Day, at eDigitalResearch are celebrating with a weeklong blog series looking at how to bring great experiences to customers every day. In this post, we’ll be looking at how simple steps can help effectively manage customer complaints.
Exceptional customer service is often the difference between a good company and a great one. This week, as part of the Institute of Customer Service’s National Customer Service Week, we’re exploring key customer service topics to help brands of all shapes and sizes to improve their customer service and put their organisation ahead of the […]
Over two thirds (68%) of online shoppers feel that a quick response is the most important aspect of good customer service; 56% state that free support is also key Over half of satisfied online shoppers (62%) have or would be willing to respond to questions from other users within a community chat facility Almost a […]
When someone in the insight industry comes across poor customer experiences from one of the country’s biggest energy suppliers, it’s difficult not to reflect on where it all went wrong. Here, Head of Marketing Liana Vickery explores the very real complaint procedure she had to endure and how, with just a few simple steps, things […]
Consumers rated live chat highest compared to any other customer service touch point according to the latest Customer Service Benchmark results from eDigitalResearch.