2017 has seen retail customer experience (CX) pushed to the forefront of the business agenda. No longer an addendum, CX is now on the agenda for directors and board members of retail brands. While traditional retailers are staying afloat, the competition from digital natives is mounting. 2018 will mean new CX strategies for retailers as […]
Tag Archives: Customer experience
It’s no news that online shopping and the rise of click and collect (C&C) services have caused a boom in consumer spending in peak times and the build-up to Christmas. Last year, John Lewis reported that 40% of its total sales took place online in the six-week period leading up to Christmas. Of those online […]
Tuesday saw a number of the leading cross-industry customer experience professionals gather at the CX Conference in London to share their insights on a vibrant and ever-critical element of modern business practice. Maru/edr’s market development managers – Elliott King and Luke Gould – have identified the key messages to be taken from the event.
Maru/edr are delighted to announce that they are winners of two UK Customer Experience Awards for their innovative customer feedback programmes.
Maru/edr are delighted to announce that they have been shortlisted for a coveted Market Research Society Operations Award.
Maru/edr are delighted to announce that two of their innovative customer feedback programmes have been shortlisted for a UK Customer Experience Award.
Less than half (40%) of digital users currently rate their online experience as high, according to new analysis of retail results from Voice of the Customer leaders Maru/edr.
Two weeks ago, Chief Development Officer Derek Eccleston guided a room full of research professionals through the MRS first Travel, Tourism and Hospitality event in over 20 years. Following on his first post sharing key thoughts and learnings from the day, here Derek elaborates on some of the research trends defining the industry.
Last week, Associate Director Tobin Sparrow took to the stage with British Airways at the MRS Travel, Tourism and Hospitality conference to present the story of BA Pulse, a real-time customer feedback programme. Here, Tobin shares the story of Pulse and what other businesses can learn from a successful real-time programme.
ASOS announced their latest digital venture last week teaming up with start-ups with the sole aim to improve their customer experience. Crispin Boon explores ASOS’s current leading online customer journey and what this means for the future of digital customer experiences.