Two weeks ago, Chief Development Officer Derek Eccleston guided a room full of research professionals through the MRS first Travel, Tourism and Hospitality event in over 20 years. Following on his first post sharing key thoughts and learnings from the day, here Derek elaborates on some of the research trends defining the industry.
Tag Archives: customer centric
Chief Development Officer, Derek Eccleston hosted the first MRS Travel, Tourism and Hospitality conference in a very long time, last week. As leaders in Voice of the Customer programmes for the sector – and as someone who has masterminded the implementation of many of those projects – Derek was ideally placed to share eDigitalResearch’s (edr’s) industry […]