Booking.com have topped the Maru/edr Travel Digital Experience Benchmark report for the past two years. We take a look at what’s behind the online booking giant’s digital success, and where perhaps more interesting, they can improve.
Tag Archives: benchmark
For over sixteen years, the eRetail Benchmark from eDigitalResearch (edr) has been tracking online retail. With results showing that ASOS top the benchmark for thier online customer experience, our latest blog, written by Derek Eccleston explores ASOS’s current online customer experience and what makes them digital leaders. As originally published by Econsultancy.
Leading digital experiences becoming on par with one another, differentiation will come from digital developments including video, social media and a personal and emotional connection with customers Study shows 93.7% customer satisfaction score with keyword search during the digital customer journey Product page satisfaction scores vary drastically across brands – with highs of 90% and […]
Casual dining giant Nando’s is the leading food and beverage brands on Twitter, according to the latest Food and Beverage Social Media Benchmark from eDigitalResearch.
Britain’s largest online supermarket Ocado have topped Voice of the Customer specialist eDigitalResearch’s eRetail Digital Benchmark for the first time thanks to their excellent end-to-end digital customer experience.