For over sixteen years, the eRetail Benchmark from eDigitalResearch (edr) has been tracking online retail. With results showing that ASOS top the benchmark for thier online customer experience, our latest blog, written by Derek Eccleston explores ASOS’s current online customer experience and what makes them digital leaders. As originally published by Econsultancy.
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ASOS announced their latest digital venture last week teaming up with start-ups with the sole aim to improve their customer experience. Crispin Boon explores ASOS’s current leading online customer journey and what this means for the future of digital customer experiences.
Leading online fashion retailer ASOS have topped Voice of the Customer specialist eDigitalResearch’s (edr) latest eRetail Benchmark thanks to their outstanding digital customer experience.