Online Customer Experience Review; 2017

Digital Customer Experience Retail Benchmark report

2016 has seen consumers increase their online spending by 15% year-on-year.

With an increasing proportion of consumer cash being spent online, it’s important that site experiences are the very best they can be. And a great customer experience is a major driver of revenue – customers who score top marks for any experience are over two times lore likely to spend more with a brand.

It’s why for the past seventeen years, Maru/edr have been benchmarking the online retail sphere to understanding what makes a great digital retail experience.

Using shopping experts to assess the end-to-end experience of online retail environments, Maru/edr can identify the autonomy of a leading retail site and understand best practice so others can replicate leading digital experience design.

Download Maru/edr’s latest Digital Customer Experience Retail Benchmark report to explore what it takes to deliver a leading digital customer experience in 2017.

maru-edr-final-white

© Maru/edr 2016

info@maruedr.com

twitter    Google+    LinkedIn    Instagram

BACK
USAEnglish