Real people, real events, real outcomes

baAt eDigitalResearch, we’re not just focused on measurement – we’re focused on outcomes. Our customer experience programmes are designed around the individual needs of each and every one of our clients to empower business decisions and deliver real improvement.

As part of our commitment to delivering actionable insight to our clients, we’ll be taking to the stage at the upcoming CX Edge event with British Airways to share how their bespoke eDigitalResearch feedback programme is helping them to listen to real people, interpret real events and delight customers by delivering real outcomes.

Find out how BA Pulse – a real-time, closed loop customer feedback programme – is making a real difference to the British Airways customer experience by joining us at the event.

CX Edge is the UK’s number one event for Customer Experience, taking place on the 26th and 27th March. With consumer expectations higher than ever, customer engagement is the difference between failure and success – we’d love to meet you there and share how listening to your customers with eDigitalResearch can make a real difference to your customer experience.

As leading customer experience providers, we’re delighted to offer our clients and contacts an exclusive 20% discount on tickets for the two day event. If you are interested in joining us, please get in touch- we’d love to see you there.

If you’re unable to join us but would like to know more, please contact us by email or by calling +44(0)1489 772920.

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