Meet the team

Maru/edr brings together the very best talent in research, technology and customer experience to paint better pictures faster for all our clients.

But steering the ship is our leadership team. Passionate and dedicated to customer experience, they are the ones who work tirelessly to pioneer new and exciting Voice of the Customer methodologies to help you create great customer experiences.

Directors

  • Liz Boffey
    Liz Boffey
    Managing Director
  • Steve Brockway
    Steve Brockway
    Managing Director
  • Nada Gillard
    Nada Gillard
    COO
  • Chris Harrington
    Chris Harrington
    Chief Sales & Commercial Officer
  • Heather McRae
    Heather McRae
    Chief Financial Officer
  • Angelos Devletoglou
    Angelos Devletoglou
    Chief Technology Officer

North America Directors

  • Ted Chen
    Ted Chen
    President North America
  • Jill M. Slachta
    Jill M. Slachta
    SVP Sales and Marketing

Our mission is plain and simple: to paint better pictures faster for our clients

Senior management team

  • Crispin Boon
    Crispin Boon
    Research Director
  • Sarah Beams
    Sarah Beams
    Vertical Head, Consumer Services
  • Laurent Pernot
    Laurent Pernot
    Director of Engineering
  • James Clarke
    James Clarke
    Global Head of Security
  • Anna Ritchie
    Anna Ritchie
    Research Director
  • Duncan Grist
    Duncan Grist
    Director of Software Architecture

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Liz Boffey
Managing Director

Liz joined the Maru/edr team in early 2015, having previously worked at Birdseye, Pepsico and Walt Disney. Driving our client delivery team, her client-side and commercial experience is key to driving our outstanding account management and delivering actionable insight to each and every one of our clients.

Commercially astute Senior Insights Professional with 18 years experience in market leading FMCG, Food & Non-Food companies and Customer Experience agency

Career spanning all aspects of Insights – client and agency side: Market, Category, Shopper, Consumer & Customer

Excellent track record of Brand, Innovation & Executional Insight (“End to End Insights”)

Highly Collaborative leadership style, demonstrating strong project management & implementing change at local and European levels

Passionate advocate of the power of insights – earning recognition from both internal colleagues and external customers through Business Performance awards

 

Steve Brockway
Managing Director

Responsible for overseeing the day-to-day activity at Maru/edr, Steve has been key to the development of the company in recent years having first joined us back in 2006. Previously working client-side at both Sainsbury’s and B&Q, Steve’s passionate about providing commercially-viable insight solutions and is the driving force behind our philosophy – that when we combine technology and insight with our thought leadership and expertise, we offer something truly unique.

 

 

Nada Gillard
COO

With over 15 years experience in commercial and agency roles, Nada brings a wealth of experience in delivering world class programmes.

Nada leads the research operations arm of Maru/Edr ensuring that every programme is delivered to exacting standards, combining best practice techniques with creative and innovative solutions.

A passion for mentoring and creating an environment for team members to learn, develop and share their ideas equips the operations team to create great relationships not only with our clients but the client services and technical teams within the Maru group

Chris Harrington
Chief Sales & Commercial Officer

Chris is the newest member of the Maru/edr board having joined in 2016. Chris’s role is to ensure that all Maru/edr clients are getting the very most from their Voice of the Customer programme, working closely with the sales and client delivery team.

Heather McRae
Chief Financial Officer

Heather leads our financial and accounts team at Maru/edr and has a fantastic track-record in commercial finance positions at Alpha Airports, Harris Hill and advertising services business Cheil. Having joined in early 2016, Heather’s financial knowledge and expertise is helping to shape our business for the future and drive our innovation and services forward.

Angelos Devletoglou
Chief Technology Officer

Angelos leads the Product and Technology teams and is responsible for creating a culture of innovation, embedding the product mindset and ensuring delivery excellence throughout the organisation. He has a passion for finding ways to disrupt the way we capture, analyse and deliver research on customer experiences using both emerging and prevailing technologies. Having joined Maru/edr back in 2007 as an engineer he holds in-depth experience on what it takes at the back of house to deliver client focused excellence at the front.

Ted Chen
President North America

Maru/edr North America will be led by renowned Customer Experience specialist Ted Chen. Ted is a 16-year research veteran and has focused his career on helping companies turn customer intelligence and analyses into actionable recommendations while utilizing technology platforms to drive dissemination and usage of results. His deep rooted passion for and knowledge of the Customer Experience space will be instrumental in growing Maru/edr into a global leader.

Prior to joining the Maru/edr team, Ted served as a senior member of the US Customer Experience Research Solution team at ORC.  He was also the head of the Customer Experience Practice at Vision Critical, and led the US research and technology development team at Ipsos Loyalty.

Ted received his MBA in Strategy and Finance from Yale University and his BA in Economics from Northwestern University.

Jill M. Slachta
SVP Sales and Marketing

Based in New York, Jill is the SVP of Sales and Marketing for Maru/edr. Jill brings an extensive background in professional services sales and exceptional leadership skills to this role. She is responsible for helping to establish and grow the Maru/edr organization into a global leader in the Customer Experience space and will work closely with the Client Services team to ensure customers get the most out of their Customer Experience program.

Prior to joining Maru/edr, Jill was the Worldwide Services Sales Leader for IBM’s Sales Performance Management (SPM) software. Her team, located in the US, Canada, Hong Kong, and the UK, was focused on partnering with enterprise clients on the selection and deployment of the SPM solution. She also spent a number of years with JetBlue, where she was part of the Financial Planning & Analysis (FP&A) leadership team.

Jill graduated summa cum laude from Northeastern University and holds a Bachelor of Science degree in International Business with concentrations in Finance and Spanish.

Crispin Boon
Research Director

Having worked in the research industry for over 18 years, Cris joined Maru/edr in 2012 with a strong background in concept testing, product testing and promotional research.

Sarah Beams
Vertical Head, Consumer Services

Having worked at Maru/edr since 2011, Sarah leads our consumer services team, providing outstanding insight and outcomes to clients across the utilities, logistics and B2B industries.

Laurent Pernot
Director of Engineering

Laurent oversees the seamless implementation of our technical operations leading a team of enthusiastic technical specialists and experts.

James Clarke
Global Head of Security

James Clarke is an information security specialist with twelve years experience and supports all MARU Group companies to provide the tightest data security process in the market research industry.

Anna Ritchie
Research Director

Anna joined Maru/edr back in 2011 with over 20 years of client side experience within various sectors, including FMCG, finance, and most recently, telecoms working for leading digital communication provider Virgin Media.

Duncan Grist
Director of Software Architecture

Duncan joined Maru/edr back in 2008 and since then has been instrumental in the strategic development of our platforms, leading a team of talented developers and creating the next-generation of research tools.