Meet the team

Maru/edr brings together the very best talent in research, technology and customer experience to paint better pictures faster for all our clients.

But steering the ship is our leadership team. Passionate and dedicated to customer experience, they are the ones who work tirelessly to pioneer new and exciting Voice of the Customer methodologies to help you create great customer experiences.

Directors

  • Liz Boffey
    Liz Boffey
    Managing Director
  • Steve Brockway
    Steve Brockway
    Managing Director
  • Nada Gillard
    Nada Gillard
    COO
  • Chris Harrington
    Chris Harrington
    Chief Sales & Commercial Officer
  • Heather McRae
    Heather McRae
    Chief Financial Officer
  • Angelos Devletoglou
    Angelos Devletoglou
    Chief Technology Officer

Our mission is plain and simple: to paint better pictures faster for our clients

Senior management team

  • Sarah Beams
    Sarah Beams
    Vertical Head, Consumer Services
  • Laurent Pernot
    Laurent Pernot
    Director of Engineering
  • James Clarke
    James Clarke
    Global Head of Security
  • Anna Ritchie
    Anna Ritchie
    Research Director
  • Duncan Grist
    Duncan Grist
    Director of Software Architecture

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Liz Boffey
Managing Director
Summary

Liz is a commercially astute senior insight professional with over 18 years experience in market leading FMCG, Food and Non-Food companies and agencies.

Her career has spanned all aspects of insight, gained both client side and agency side, including Market analysis and business intelligence, category management, shopper and consumer insight and customer insight & customer experience.

Liz’s background has given her an excellent track record and exposure to end to end insights, from brand and innovation all the way through to executional insight.

Liz is a passionate advocate of the power of insights and is able to translate customer insight into the tangible and commercial thinking that influences business change at both a local and global level.

Liz is a big believer in delivering through people, building relationships across teams and with clients to drive better outcomes and business results.

Education
University of Nottingham Business School
Skills
Skills used at Maru/edr - others are available to view on Linkedin
Segmentation
90%
Strategy
80%
Consumer, Shopper & Customer Insight
75%
Retail Category Management
90%
People & Team leadership & development
85%
Steve Brockway
Managing Director

Responsible for overseeing the day-to-day activity at Maru/edr, Steve has been key to the development of the company in recent years having first joined us back in 2006. Previously working client-side at both Sainsbury’s and B&Q, Steve’s passionate about providing commercially-viable insight solutions and is the driving force behind our philosophy – that when we combine technology and insight with our thought leadership and expertise, we offer something truly unique.

 

 

Nada Gillard
COO

With over 15 years experience in commercial and agency roles, Nada brings a wealth of experience in delivering world class programmes.

Nada leads the research operations arm of Maru/Edr ensuring that every programme is delivered to exacting standards, combining best practice techniques with creative and innovative solutions.

A passion for mentoring and creating an environment for team members to learn, develop and share their ideas equips the operations team to create great relationships not only with our clients but the client services and technical teams within the Maru group

Chris Harrington
Chief Sales & Commercial Officer

Chris is the newest member of the Maru/edr board having joined in 2016. Chris’s role is to ensure that all Maru/edr clients are getting the very most from their Voice of the Customer programme, working closely with the sales and client delivery team.

Heather McRae
Chief Financial Officer

Heather leads our financial and accounts team at Maru/edr and has a fantastic track-record in commercial finance positions at Alpha Airports, Harris Hill and advertising services business Cheil. Having joined in early 2016, Heather’s financial knowledge and expertise is helping to shape our business for the future and drive our innovation and services forward.

Angelos Devletoglou
Chief Technology Officer

Angelos leads the Product and Technology teams and is responsible for creating a culture of innovation, embedding the product mindset and ensuring delivery excellence throughout the organisation. He has a passion for finding ways to disrupt the way we capture, analyse and deliver research on customer experiences using both emerging and prevailing technologies. Having joined Maru/edr back in 2007 as an engineer he holds in-depth experience on what it takes at the back of house to deliver client focused excellence at the front.

Ted Chen
President North America

Maru/edr North America will be led by renowned Customer Experience specialist Ted Chen. Ted is a 16-year research veteran and has focused his career on helping companies turn customer intelligence and analyses into actionable recommendations while utilizing technology platforms to drive dissemination and usage of results. His deep rooted passion for and knowledge of the Customer Experience space will be instrumental in growing Maru/edr into a global leader.

Prior to joining the Maru/edr team, Ted served as a senior member of the US Customer Experience Research Solution team at ORC.  He was also the head of the Customer Experience Practice at Vision Critical, and led the US research and technology development team at Ipsos Loyalty.

Ted received his MBA in Strategy and Finance from Yale University and his BA in Economics from Northwestern University.

Jill M. Slachta
SVP Sales and Marketing

Based in New York, Jill is the SVP of Sales and Marketing for Maru/edr. Jill brings an extensive background in professional services sales and exceptional leadership skills to this role. She is responsible for helping to establish and grow the Maru/edr organization into a global leader in the Customer Experience space and will work closely with the Client Services team to ensure customers get the most out of their Customer Experience program.

Prior to joining Maru/edr, Jill was the Worldwide Services Sales Leader for IBM’s Sales Performance Management (SPM) software. Her team, located in the US, Canada, Hong Kong, and the UK, was focused on partnering with enterprise clients on the selection and deployment of the SPM solution. She also spent a number of years with JetBlue, where she was part of the Financial Planning & Analysis (FP&A) leadership team.

Jill graduated summa cum laude from Northeastern University and holds a Bachelor of Science degree in International Business with concentrations in Finance and Spanish.

Sarah Beams
Vertical Head, Consumer Services

Having worked at Maru/edr since 2011, Sarah leads our consumer services team, providing outstanding insight and outcomes to clients across the utilities, logistics and B2B industries.

Laurent Pernot
Director of Engineering

Laurent oversees the seamless implementation of our technical operations leading a team of enthusiastic technical specialists and experts.

James Clarke
Global Head of Security

James Clarke is an information security specialist with twelve years experience and supports all MARU Group companies to provide the tightest data security process in the market research industry.

Anna Ritchie
Research Director

Anna joined Maru/edr back in 2011 with over 20 years of client side experience within various sectors, including FMCG, finance, and most recently, telecoms working for leading digital communication provider Virgin Media.

Duncan Grist
Director of Software Architecture
Summary

Duncan’s responsibilities at Maru/edr are to oversee the architectural direction of engineering initiatives undertaken by our in-house technical team and the wider Maru group.

This involves systems’ design, architectural consultancy on specific projects, management of the architecture team and helping to mentor and develop our team of engineers.

Education
BSc Computer Science, Southampton University 1998-2001
Skills
Skills used at Maru/edr - others are available to view on Linkedin
Systems’ Architecture
90%
Project technical consultancy
70%
Software Engineering
80%
People upskilling/mentoring
60%
Team leadership
80%