Meet the team

Maru/edr brings together the very best talent in research, technology and customer experience to paint better pictures faster for all our clients.

But steering the ship is our leadership team. Passionate and dedicated to customer experience, they are the ones who work tirelessly to pioneer new and exciting Voice of the Customer methodologies to help you create great customer experiences.

Directors

  • Liz Boffey
    Liz Boffey
    Managing Director
  • Steve Brockway
    Steve Brockway
    Managing Director
  • Nada Gillard
    Nada Gillard
    Chief Operations Officer
  • Chris Harrington
    Chris Harrington
    Chief Sales & Commercial Officer
  • Heather McRae
    Heather McRae
    Chief Financial Officer
  • Angelos Devletoglou
    Angelos Devletoglou
    Chief Technology Officer

Our mission is plain and simple: to paint better pictures faster for our clients

Senior management team

  • Sarah Beams
    Sarah Beams
    MD, Consumer Services
  • Laurent Pernot
    Laurent Pernot
    Director of Engineering
  • James Clarke
    James Clarke
    Global Head of Security
  • Anna Ritchie
    Anna Ritchie
    MD, Travel & Hospitality
  • Duncan Grist
    Duncan Grist
    Director of Software Architecture

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Liz Boffey
Managing Director
Summary

Liz is a commercially astute senior insight professional with over 18 years experience in market leading FMCG, Food and Non-Food companies and agencies.

Her career has spanned all aspects of insight, gained both client side and agency side, including Market analysis and business intelligence, category management, shopper and consumer insight and customer insight & customer experience.

Liz’s background has given her an excellent track record and exposure to end to end insights, from brand and innovation all the way through to executional insight.

Liz is a passionate advocate of the power of insights and is able to translate customer insight into the tangible and commercial thinking that influences business change at both a local and global level.

Liz is a big believer in delivering through people, building relationships across teams and with clients to drive better outcomes and business results.

Education
University of Nottingham Business School
Skills
Skills used at Maru/edr - others are available to view on Linkedin
Strategy
80%
Consumer, Shopper & Customer Insight
75%
Retail Category Management
90%
People & Team leadership & development
85%
Segmentation
90%
Steve Brockway
Managing Director
Summary

Having worked with Maru/edr for over ten years, Steve led the team as the company transitioned from a UK-based research agency to an international insights pioneer as part of MARU.
His commercial leadership and experience will be key in the new role as Managing Director of MARU Operations Group as the team become set to support the expansion of MARU through further acquisitions in 2017.

Education
De Montfort University
Skills
Skills used at Maru/edr - others are available to view on Linkedin
Market Research
85%
Marketing
75%
Customer Insight
90%
Customer Experience
85%
Management
90%
Nada Gillard
Chief Operations Officer

 

Summary

With over 15 years experience in commercial and agency roles, Nada brings a wealth of experience in delivering world class programmes.

Nada leads the research operations arm of Maru/Edr ensuring that every programme is delivered to exacting standards, combining best practice techniques with creative and innovative solutions.

A passion for mentoring and creating an environment for team members to learn, develop and share their ideas equips the operations team to create great relationships not only with our clients but the client services and technical teams within the Maru group.

Education
University of Portsmouth
Skills
Skills used at Maru/edr - others are available to view on Linkedin
Quantitative Research
80%
Survey Design
75%
Market Research
90%
Customer Insight
85%
Data Analysis
90%
Chris Harrington
Chief Sales & Commercial Officer
Summary

An accomplished sales and business development account management professional with experience in leadership, client management and people development. Ability to optimise revenue and market growth through strategic planning, new business acquisition, development of existing client relationships, driven with enthusiasm and the ability to lead and motivate a team.

Excellent negotiation, communication and presentation skills with 18+ years of commercial sales and account management experience. Commercial acumen with strong leadership, financial, commercial insight, planning, and reporting skills

Experience in managing the complete sales cycle from coordinating business strategy, brand development, creating sales and marketing initiatives, networking and business development activity, relationship management and the ongoing development of the customer experience.

Education
Birmingham City University
Skills
Skills used at Maru/edr - others are available to view on Linkedin
Business Strategy
80%
Sales Management
75%
New Business Development
90%
Strategic Planning
85%
Change Management
90%
Heather McRae
Chief Financial Officer

Heather leads our financial and accounts team at Maru/edr and has a fantastic track-record in commercial finance positions at Alpha Airports, Harris Hill and advertising services business Cheil. Having joined in early 2016, Heather’s financial knowledge and expertise is helping to shape our business for the future and drive our innovation and services forward.

Angelos Devletoglou
Chief Technology Officer
Summary

Angelos leads the Product and Technology teams and is responsible for creating a culture of innovation, embedding the product mindset and ensuring delivery excellence throughout the organisation.

He has a passion for finding ways to disrupt the way we capture, analyse and deliver research on customer experiences using both emerging and prevailing technologies.

Having joined Maru/edr back in 2007 as an engineer he holds in-depth experience on what it takes at the back of house to deliver client focused excellence at the front.

Education
University of Portsmouth
Skills
Skills used at Maru/edr - others are available to view on Linkedin
Web Applications
80%
Zend Framework
75%
Techical Operations
90%
Web Development
85%
JavaScript
90%
Ted Chen
President North America

Maru/edr North America will be led by renowned Customer Experience specialist Ted Chen. Ted is a 16-year research veteran and has focused his career on helping companies turn customer intelligence and analyses into actionable recommendations while utilizing technology platforms to drive dissemination and usage of results. His deep rooted passion for and knowledge of the Customer Experience space will be instrumental in growing Maru/edr into a global leader.

Prior to joining the Maru/edr team, Ted served as a senior member of the US Customer Experience Research Solution team at ORC.  He was also the head of the Customer Experience Practice at Vision Critical, and led the US research and technology development team at Ipsos Loyalty.

Ted received his MBA in Strategy and Finance from Yale University and his BA in Economics from Northwestern University.

Jill M. Slachta
SVP Sales and Marketing

Based in New York, Jill is the SVP of Sales and Marketing for Maru/edr. Jill brings an extensive background in professional services sales and exceptional leadership skills to this role. She is responsible for helping to establish and grow the Maru/edr organization into a global leader in the Customer Experience space and will work closely with the Client Services team to ensure customers get the most out of their Customer Experience program.

Prior to joining Maru/edr, Jill was the Worldwide Services Sales Leader for IBM’s Sales Performance Management (SPM) software. Her team, located in the US, Canada, Hong Kong, and the UK, was focused on partnering with enterprise clients on the selection and deployment of the SPM solution. She also spent a number of years with JetBlue, where she was part of the Financial Planning & Analysis (FP&A) leadership team.

Jill graduated summa cum laude from Northeastern University and holds a Bachelor of Science degree in International Business with concentrations in Finance and Spanish.

Sarah Beams
MD, Consumer Services
Summary

Sarah is a pro-active and perceptive research leader with a consistent track record for delivering impactful research programmes for our high-profile clients.

Combining creative approaches, industry best practice, and exciting thought leadership, she develops innovative solutions in response to complex business challenges.

With a passion for sharing in the long-term vision of our clients, Sarah truly believes in the value of us immersing ourselves in their businesses and in us walking in their customers’ shoes.

From this strong foundation, Sarah delivers strategic insights that not only bring to life the customer experiences that matter, but also inspire senior stakeholders to make confident evidence-based decisions that will drive their businesses forward.

Sarah now leads our Consumer Services & B2B team, who provide outstanding outcomes for clients across the Utilities, Logistics, Services and B2B industries.

Education
University of Southampton – 1st Class Geography Degree
Skills
Skills used at Maru/edr - others are available to view on Linkedin
Insight & Storytelling
90%
Programme management & evolution
80%
Quantitative and Qualitative research design
75%
Consumer Behaviour
90%
People development
85%
Laurent Pernot
Director of Engineering
Summary

Passionate about web development, Laurent started his career as a programmer and moved to project and team management over the years.

Today, he is the director of engineering at Maru/edr where his role is to create and implement best practices to improve the technical team organisation and performance.

Before he moved to the UK, he participated in most of the major projects undertaken by Stepnet Engineering since its creation, in particular for customers like Capgemini, Arval, Faurecia and Lafarge.

Education
Université Orsay Paris-Sud 11
Skills
Skills used at Maru/edr - others are available to view on Linkedin
PHP
85%
HTML
75%
MySQL
90%
Apache
80%
Drupal
85%
James Clarke
Global Head of Security
Summary

Certified Information Systems Security Professional (CISSP) and Certified Ethical Hacker with more than twelve years experience in software development, application, network and systems security, security and privacy policy, ISO27001 and business continuity.

Responsible for Security & Compliance across the Maru Group.

Skills
Skills used at Maru/edr - others are available to view on Linkedin
Linux
90%
Apache
70%
MySQL
80%
Databases
60%
ISO27001
80%
Anna Ritchie
MD, Travel & Hospitality

Anna joined Maru/edr back in 2011 with over 20 years of client side experience within various sectors, including FMCG, finance, and most recently, telecoms working for leading digital communication provider Virgin Media.

Duncan Grist
Director of Software Architecture
Summary

Duncan’s responsibilities at Maru/edr are to oversee the architectural direction of engineering initiatives undertaken by our in-house technical team and the wider Maru group.

This involves systems’ design, architectural consultancy on specific projects, management of the architecture team and helping to mentor and develop our team of engineers.

Education
BSc Computer Science, Southampton University 1998-2001
Skills
Skills used at Maru/edr - others are available to view on Linkedin
Systems’ Architecture
90%
Project technical consultancy
70%
Software Engineering
80%
People upskilling/mentoring
60%
Team leadership
80%
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