Meet the team

Maru/edr brings together the very best talent in research, technology and customer experience to paint better pictures faster for all our clients.

But steering the ship is our leadership team. Passionate and dedicated to customer experience, they are the ones who work tirelessly to pioneer new and exciting Voice of the Customer methodologies to help you create great customer experiences.

Directors

Liz Boffey

Liz Boffey
Managing Director

Liz joined the Maru/edr team in early 2015, having previously worked at Birdseye, Pepsico and Walt Disney. Driving our client delivery team, her client-side and commercial experience is key to driving our outstanding account management and delivering actionable insight to each and every one of our clients.

Steve Brockway

Steve Brockway
Managing Director, MARU Operations Group

Responsible for overseeing the day-to-day activity at Maru/edr, Steve has been key to the development of the company in recent years having first joined us back in 2006. Previously working client-side at both Sainsbury’s and B&Q, Steve’s passionate about providing commercially-viable insight solutions and is the driving force behind our philosophy – that when we combine technology and insight with our thought leadership and expertise, we offer something truly unique.

Nada Gillard

Nada Gillard
Chief Product Officer

Nada joined Maru/edr in 2005 and in that time has grown alongside the development of both our business and technology. Nada is instrumental to the future development of our SaaS platform and works alongside a team of product managers, developers, designers and engineers to ensure that we continue to pioneer Voice of the Customer methodologies and utilise the latest in new technology.

 Chris Harrington

Chris Harrington
Chief  Sales & Commercial Officer

Chris is the newest member of the Maru/edr board having joined in 2016. Chris’s role is to ensure that all Maru/edr clients are getting the very most from their Voice of the Customer programme, working closely with the sales and client delivery team.

 Heather McRae

Heather McRae
Chief Financial Officer

Heather leads our financial and accounts team at Maru/edr and has a fantastic track-record in commercial finance positions at Alpha Airports, Harris Hill and advertising services business Cheil. Having joined in early 2016, Heather’s financial knowledge and expertise is helping to shape our business for the future and drive our innovation and services forward.

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Angelos Devletoglou
Director of Technical Operations

Angelos leads our talented team of in-house developers and designers. He has fantastic experience of our systems, platforms and technology, having joined Maru/edr back in 2008, and leads our on-going development of new features and tools as we continue to empower clients through technology and advisory insight.

Senior management team

Crispin Boon

Crispin Boon
Research Director

Having worked in the research industry for over 18 years, Cris joined Maru/edr in 2012 with a strong background in concept testing, product testing and promotional research.

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Sarah Beams
Vertical Head, Consumer Services

Having worked at Maru/edr since 2011, Sarah leads our consumer services team, providing outstanding insight and outcomes to clients across the utilities, logistics and B2B industries.

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  Laurent Pernot
Director of Technical Operations

Laurent oversees the seamless implementation of our technical operations leading a team of enthusiastic technical specialists and experts.

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James Clarke
Global Head of Security

James Clarke is an infomation security specialist with twelve years experience and supports all MARU Group companies to provide the tightest data security process in the market research industry.

Anna Ritchie

Anna Ritchie
Research Director

Anna joined Maru/edr back in 2011 with over 20 years of client side experience within various sectors, including FMCG, finance, and most recently, telecoms working for leading digital communication provider Virgin Media.

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Duncan Grist
Strategic Technical Director

Duncan joined Maru/edr back in 2008 and since then has been imstrumental in the strategic development of our platforms, leading a team of talented developers and creating the next-generation of research tools.

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