Maru/edr shortlisted for two UK Customer Experience Awards

Maru/edr are delighted to announce that two of their innovative customer feedback programmes have been shortlisted for a UK Customer Experience Award.

The UK’s leading provider of technology driven Voice of the Customer programmes have been shortlisted for their work in both the finance and utility sectors. As experts in their field Maru/edr have a clear focus on delivering accurate insight to help shape significant changes and drive action within some of the largest companies across the UK.

Within the finance sector they have been recognised for their work in creating a customer centric culture for one of the UK’s leading high street banks.

Their work with one of the leading big six energy providers helped them to scoop a place for ‘return on CX’ thanks to their intuitive outcomes based insight helping to implement changes and identify where to make substantial savings across the business.

Now in its seventh year and the biggest of its kind, the UK Customer Experience Awards celebrates the very best the industry has to offer from implementing successful service strategies to improving operational initiatives.

Steve Brockway, Managing Director at Maru/edr, comments, “We’re delighted to be recognised for our work with two leading clients. We work hard alongside our clients to deliver leading actionable insight to drive real changes to their business. Our unique way of working in partnership with our clients allows them to gain tangible results and it’s great to be recognised alongside them”.

The UK Customer Experience Awards winners will be announced in front of more than 800 people on 23rd September at Park Plaza London.