Maru/edr are delighted to announce that they have been shortlisted for a coveted Market Research Society Operations Award.
The UK’s leading provider of technology-driven Voice of the Customer programmes has been shortlisted in the ‘Operational Excellence’ category for their work in combining technology and advisory insight. The award nomination is a direct result of Maru/edr’s efficiency in successfully implementing tailored Voice of the customer solutions for clients.
Thanks to the team’s agile project management and effective collaboration between research and technical operations, Maru/edr boast a 100% implementation success rate. The customer experience specialists bridge the gap between insight and technology and provide effective and award-winning customer feedback solutions to the UK’s leading brands.
Maru/edr employ 128 researchers and developers who work together with the support of the implementation team. As a team of technically minded researchers, Maru/edr’s implementation specialists understand client deliverables as well as client expectations using their experience to conceptualise, project manage and implement large-scale complex programmes.
Steve Brockway, Managing Director at Maru/edr, comments, “Our business embraces agile project management to improve efficiency and delight our clients. We constantly adapt our ways of working, engaging technology and research specialists across our business to explore new tools and techniques to continually improve. We’re proud of our 100% implementation success rate meeting our client’s high standards but also our own focus on excellent quality. Since the introduction of our implementation team last year, we’ve improved operational processes and collaboration across teams”.
Thanks to Maru/edr’s operational excellence their clients are seeing tangible change and outcomes as a result of their Voice of the Customer programme – including Lloyd’s Banking Group where they were recently awarded a sliver award at the UK Financial Services Awards for ‘Insight and Feedback – VoC programme’.
The Oppies 2016 winners will be announced in London on 15th September.